CALLCENTER FORUMS SOFTWARE
Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. In fact, more than 2 billion people count on our platforms each day to keep their networks, devices and applications connected. iconectiv's extensive experience in information services and its unmatched numbering intelligence helps you do just that. Your business and your customers need to access and exchange information simply, seamlessly and securely. He succeeds iconectiv CTO Chris Drake, who was elected to the board in March 2021.įor more information about the SIP Forum, visit. The SIP Forum is uniquely positioned to take the lead in turning this vision into reality and ushering in an era of trusted cross-border calling and messaging."Īs a member of the Board of Directors, Cray will help provide guidance and overall governance of all SIP Forum operations. "Now it's time to extend that trust model to the world with a new global framework that CSPs everywhere can use to vet their trading partners and the traffic they generate.
CALLCENTER FORUMS VERIFICATION
"STIR/SHAKEN highlights the value of an authoritative verification framework that all CSPs can leverage to protect their consumer and enterprise customers against spoofing and other fraud," Cray said. I look forward to working with George and the rest of the SIP Forum Board of Directors to continue to provide the industry with even more innovative technologies and best practices." That work is paying off, and iconectiv has been a major contributor in that effort. "A prime example is our collaboration with ATIS to develop STIR/SHAKEN, which the FCC subsequently mandated in 2020. "For years, one of the SIP Forum's top priorities has been helping the telecom ecosystem mitigate the scourge of illegal robocalls and caller ID spoofing," said SIP Forum President and Managing Director Marc Robins. Cray and his team also contribute to industry advancements through the FCC NANC, CTIA CyberSecurity working group and numerous ATIS committees and GSMA working groups. Calling Number Verification Service, where iconectiv is the policy administrator. iconectiv's George Cray is bringing his STIR/SHAKEN expertise to the SIP Forum as a newly elected member of its Board of Directors.Īs Senior Vice President of Product at iconectiv, Cray leads a team responsible for several platforms and industry registries designed to help CSPs restore consumer trust in voice and messaging. The SIP-based STIR/SHAKEN call authentication framework has played an instrumental role in turning the tide by enabling CSPs to verify that caller ID information transmitted with a call matches the caller's real phone number. This trend is steadily restoring consumer trust in caller ID, making consumers more inclined to answer important calls from their doctor, school, insurance provider and other legitimate businesses rather than letting them drop into voicemail. And by 2025, fraudulent losses arising from robocalling are anticipated to decline for the first time in North America.
Juniper Research estimates that the robocall mitigation framework in the US-STIR/SHAKEN-has reduced the year-on-year growth of fraudulent losses to illegal robocalling in the region by 85% between 20. Good news for consumers, businesses and the communication service providers (CSPs) that serve them: Illegal robocalls are trending down.
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